Get in touch & FREQUENTLY ASKED QUESTIONS
Frequently asked questions
What are your opening hours? These vary but are kept up to date on the bottom of each page on our website.
Do I need to book? Booking in advance is best to avoid disappointment. We get very busy in school holidays and weekends.
What age do you need to be? For regular climbs you need to be 4 to adult; for Tots climbs it is 2½ to 6 years old.
Do parents need to stay? You need to stay onsite if your child is under 12. If your child cannot clip themselves in you may stay in the arena. Children can usually clip themselves in at about 8 years old. One adult per child max.
When do I need to arrive? You must arrive 20 minutes before your booked climb time.
Can I buy vouchers? You can buy vouchers. These are sold at the value of the climb, so £14 for regular and £10 for TOTS. Please call the centre on 01943 603829.
What if I am sick on the day? Please see our re-scheculing and cancellation policy on the booking information page.
Unit 17, Station Plaza, Station Rd, Ilkley LS29 8HF
You can park for up to 2½ hours in the Station Plaza car park situated along Railway Road Ilkley next to the train station (turning off Brook Street at Costa Coffee). This is strict 2½ hour parking, controlled by camera, run by a private company and nothing to do with the businesses on the station.
Alternative parking may be found in Ilkley Main car park Post Code LS29 9DX. The Station Plaza is just a few minutes’ walk up through the top of the town following directions for the Railway Station. Please note that street parking is now parking meters and you will need change, as they do not take credit card, however it is possible to download an app for the on street parking.
We are located at the end of the platform at Ilkley train station, you can park in the Station Plaza car park next to the train station (off Railway Road),